Suffolk Citizen Connections

Thank you for your concern. Suffolk Citizen Connections, powered by SeeClickFix, is a web tool that allows citizens to report specific topic related non-emergency issues which are then communicated directly to the appropriate City Department. Please use this app to report issues such as: potholes, minor water leaks, missing or damaged sewer manholes or cleanout covers, missing or damaged valve box tops, and missing or damaged water meter box tops.

Citizens have the option of uploading a photo with each service request to visually communicate the issue to city staff. Citizens also have the option of reporting a concern anonymously.

Should you have an issue that is not identified in the list of choices, please reach out to the appropriate City Department using the identified phone numbers below:

Suffolk Department of Public Utilities

(Drinking water and sanitary sewer concerns)

757-514-7000

Suffolk Department of Public Works

(Roadway/sidewalk, public drainage or refuse issues)

757-514-7600

Suffolk Department of Parks & Recreation

(Public parks or cemeteries grounds maintenance)

757-514-7250

From Your Desktop

The application above allows you to make service requests and discover existing issues that have been reported. To report an issue:

Select the Report tab.
Drag the map marker to the location of your issue, or type in the address directly.
Click Next.
Choose a service request Category from the drop-down menu that matches your issue.
Enter a Title (required), additional Description (optional), and attach an Image (optional).
Click submit.

From Your Mobile Device

Suffolk Citizen Connections is available for download as an app on the following platforms. Please download the appropriate app to begin using the Suffolk Citizen Connection tool on your mobile device.

Support

Thank you for taking the time to report a concern to City Staff via Suffolk Citizen Connections. Once you have reported an issue, you will receive an email message acknowledging that your service request has been received by City Staff. You may continue to check on the status of the issue online. However, once the work is completed, you will be notified by City Staff via email that the issue has been resolved.

Please note that Suffolk Citizen Connections should NOT be used for emergencies. For urgent matters that require immediate attention or a public safety response, call 9-1-1.

City of Suffolk Staff responds to Suffolk Citizen Connections requests during regular business hours. If this report comes in on a holiday, weekend or after-hours, it will be read on the next business day.

For technical support with the SeeClickFix platform (web or mobile), email contact@seeclickfix.com directly.

Thank you for caring about your City and for taking the time to report your concerns to us. We seek to resolve these issues, answer your questions and provide solutions as quickly and efficiently as possible. .