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Mission Statement
Mission Statement
Providing Quality Service for Quality Customers.
Vision Statement
The City of Suffolk Department of Public Utilities is committed to assuring a quality of life for our valued customers by providing water and sanitary sewer services in a safe and efficient manner.
Mission Statement
As professional service providers, the Department of Public Utilities in cooperation with its community partners will comprehensively plan, develop, maintain and operate the City's utility systems in a customer service oriented, financially sound, and efficient manner.
Values
As employees of the Department of Public Utilities we are committed to providing quality water and sanitary sewer service in a manner that projects to the public and to each other our basic values.
Integrity
We treat everyone we serve both internally and externally with utmost respect.
Care
We care about and recognize the results of our processes and the impacts on our citizens both short and long term.
Dedication
We promote the City of Suffolk with pride and dedication.
Communication
We continue to improve our communication with those we serve and strive to include them as part of our solution.
Innovation
We search out new processes, technologies, and cost efficiencies which provide improved delivery of services to our citizens.
Employee Development & Growth
We recognize the employees as the Department's most valued asset, therefore; we will train to improve our performance in a manner consistent with our Vision, Mission and Values.
Unity
We are committed to providing a unified effort to reach our departmental goals. Vision Statement The City of Suffolk Department of Public Utilities is committed to assuring a quality of life for our valued customers by providing the highest levels of water and sanitary sewer services in a safe and efficient manner.
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Paul Retel
DirectorPhone: 757-514-7000
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Public Utilities
Physical Address
442 W Washington Street
Suffolk, VA 23434
Mailing Address
P.O. Box 1858
Suffolk, VA 23439
Phone: 757-514-7000
Hours
Monday - Friday
8:30 a.m. - 5 p.m.
To report a water leak or sewer backup call (757) 514-7000