Hurricane Matthew & Disaster Recovery Updates

U.S. Small Business Administration Assistance


Affected by a recent disaster? U.S. Small Business Administration assistance includes disaster loans for homeowners, renters, nonprofits, and business of all sizes. All SBA programs and services are extended to the public on a nondiscriminatory basis. To learn more and apply online visit SBA.

Update


Suffolk, VA (December 13, 2016) The FEMA Disaster Recovery Center in Suffolk will permanently close at 6 p.m. on Wednesday, December 14, 2016. The center will be open today, Tuesday, December 13, 2016, and Wednesday, December 14, 2016, from 8 a.m. to 6 p.m. The center is located at the East Suffolk Recreation Center, 138 South 6th Street.

Helpline


After the closing of the center, residents will still be able to receive assistance via the Helpline staffed by the Federal Emergency Management Agency (FEMA). Call 800-621-3362 (voice, 711, or video relay services) or 800-462-7585 for TTY users. The Helpline operates from 7 a.m. to 11 p.m., 7 days a week, until further notice.

Callers can use the Helpline to:
  • Ask questions about a determination letter from FEMA.
  • Get other questions answered about federal disaster assistance.
  • Learn how to appeal a FEMA decision. All applicants may appeal.
  • Provide a change of address, telephone and bank account numbers and insurance information to avoid disaster assistance processing delays.
  • Receive information about FEMA home inspections.
  • Register with FEMA.

Register With FEMA


Residents can also register with FEMA online.

If you want to discuss your application, you must have your nine-digit FEMA registration number and zip code.

You can still visit the Virginia Beach DRC. Representatives from FEMA, the U.S. Small Business Administration (SBA) and various agencies are at the center to answer your questions on disaster assistance or low-interest loans.

Virginia Beach DRC
Meyera E Oberndorf Central Library
4100 Virginia Beach Boulevard
Virginia Beach, VA 23452
Enter main door, turn right, near Cafe
Regular hours: 8 a.m. to 7 p.m. Monday through Saturday

Additional Information


Additional information about this disaster is available at FEMA and the Virginia Department of Emergency Management. To find a DRC nearest you go to visit FEMA Disaster Recovery Centers. Virginians seeking information about disaster-related services and unmet needs should call Virginia 211, a statewide information and referral service. For free legal assistance contact 800-552-7977, Monday through Friday from 9 a.m. to 4 p.m. Survivors are encouraged to register with FEMA as soon as possible. You can register online at Disaster Assistance, on the FEMA Mobile App, or by calling 800-621-3362.

Accessible Phone Numbers


Applicants who use 711 or Video Relay Service may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. The toll-free numbers are open from 7 a.m. to 11 p.m., seven days a week.

FEMA Documents


View FEMA documents