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The original item was published from 3/5/2021 1:34:00 PM to 3/11/2021 12:00:00 AM.

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Posted on: March 5, 2021


The City of Suffolk will be closing its’ COVID-19 Call Center today, Friday, March 5, 2021, at 5 p.m. due to the decrease in call volume. The Call Center had opened on Monday, February 8, 2021 to provide information and address COVID-19 vaccination issues in the Western Tidewater Health District.

As a reminder, residents with questions about the vaccination process or needing assistance in pre-registering for vaccines with the Virginia Department of Health can contact the State Call Center at 1-877-VAX-IN-VA (1-877-829-4682) or register online at 

Virginia’s Call Center is open seven days a week from 8 a.m. to 8 p.m. It is staffed by 750 live operators who can answer questions about the COVID-19 vaccine and help people get pre-registered. The call center has English- and Spanish-speaking agents, as well as a call-back service in more than 100 other languages. To reach the call center via Virginia Relay, including by TTY, dial 7-1-1. If wait times are long, Virginians can choose to get a call back and avoid having to stay on hold.

Additional information can be found online at the Virginia Department of Health Vaccine Information website at or the City of Suffolk’s COVID-19 website at 

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