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The original item was published from 9/8/2021 11:00:00 AM to 9/8/2021 11:05:00 AM.

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Posted on: August 6, 2021


Suffolk Department of Public Utilities announces that utility service (water and wastewater) cut-offs due to delinquent utility bills will resume on September 1, 2021.  Customers that have been impacted by the pandemic are urged to call 757-514-7450 to find out if they are able to qualify for financial assistance that can be applied to their outstanding balance. 

The financial assistance is available through the HRUBS Utility Bill Pandemic Relief Program. This Program provides financial assistance for qualifying City of Suffolk customers who are experiencing financial hardship due to impacts caused by the COVID-19 pandemic.   Residential and non-residential customers with delinquent water and wastewater utility bill charges from March 1, 2020 to September 30, 2021 are urged to apply for assistance through this program. The City will provide assistance to qualifying residents and businesses with COVID-related past due balances until October 31, 2021 or until the funding runs out.  Customers who have already been assisted twice by this program will not qualify for further assistance. 

To qualify, applicants need to provide a simple phone or on-line self-certification that they have experienced COVID-related issues that have caused economic hardship such as: job layoffs; job loss due to employment closings; reduction in work hours; staying home to care for children due to day care and school closings; or lost child or spousal support. Relief also covers those who have been unable to work or missed work due to contracting COVID-19; unable to find work due to COVID-19; or unable to participate in their previous employment due to a high risk of severe illness. 

Applicants can verbally apply by phone by answering some brief questions or they can submit a short online application. To apply by phone, call 757-514-7450, or to obtain an online application, download the form via the following link,

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