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1. What do I do if my vehicle breaks down in the field?

Call Jeffery Matlock (Automotive Mechanic Supervisor) at 757-514-4424.

2. What if I'm in an accident?

- Call 911 (if necessary), and care for the injured.
- Call the Suffolk Police Department at 757-923-2350 (non-emergency) or 911. The Suffolk Police must complete an accident report on any/all accidents (no matter how minor).
- Call your supervisor.

3. How and when are vehicles replaced?

Replacement is based on many factors such as:
- Age and condition
- Cost of Replacement
- Current Life to Life Expectancy
- Enhancements and Advancements in Technology
- Recent Capital Repairs
- Repair and Maintenance Costs vs. Original Cost
- Safety and Reliability
- Salvage Value
- Usage / Mileage

These are only guidelines; many other variables have to be taken into consideration.

4. Can I take my city vehicle to an outside repair shop for any repairs?

No. All vehicles/equipment must be inspected and authorized by Fleet Management prior to arrival at any outside repair facility.

5. Who do I call about billing questions?

Call Jason Lalonde at 757-514-4426 or Brad Braendle at 757-514-4427.