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1. Does Energy Assistance Program (EAP) accept telephone applications?

No. Telephone applications are not accepted for any components of the EAP. Customers may apply for the EAP in a variety of methods Chapter A, page 5: - At the local department of social services in their locality - Customers may request an application be faxed or sent to them through the mail. - Customers may return applications via fax, mail or drop off - Through the customer service portal on the internet on the

Virginia CommonHelp Website.

2. Is a face-to-face interview required?

No. A face-to-face interview is not a requirement for any EAP component application Chapter A, page 5.

3. If you are out of work for a year because of medical reasons, are you considered disabled?

No. For the EAP a disabled individual is someone who is receiving Social Security disability, Railroad Retirement disability, SSI as disabled, 100% Veterans Administration disability benefits, or who has been determined disabled for Medicaid purposes.