Is there financial assistance available if I can’t afford Broadband services?

Yes, Spectrum/Charter has a program offered called “Spectrum Assist” and the Emergency Broadband Benefit Program is available through the Federal Communications Commission.  Follow the links below to verify if your household is qualified.    


Spectrum Assist


USAC Emergency Broadband Benefit Program


Please contact Senior Administrative Analyst Randah Gaitan with the City Manager’s Office with additional questions at 757-514-4013.

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1. Construction has finished outside my home, but I don’t have service. What happens next, when can I subscribe?
2. Is there financial assistance available if I can’t afford Broadband services?
3. Am I eligible for connection if my residence is far from the roadway?
4. When will I actually get service to my home?
5. How can I stay informed if I don’t currently have internet access?
6. Do I have to subscribe to Charter Communications/Spectrum services once my residence/business has the ability?
7. Who do I call if my telephone line has been disturbed?
8. There are people working on the roadway and are not following traffic safety standards. Who do I call to have this addressed?