Am I eligible for connection if my residence is far from the roadway?

The City is working closely with Charter/Spectrum to make accommodations for residences that are a distance from the paved roadway.  Certain funding sources require that all residences in the area be covered, no matter the distance from the roadway, while other funding sources only allot for 1,500 feet from the roadway.  

 

 Please contact Senior Administrative Analyst Randah Gaitan with the City Manager’s Office with additional questions at 757-514-4013.

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1. Construction has finished outside my home, but I don’t have service. What happens next, when can I subscribe?
2. Is there financial assistance available if I can’t afford Broadband services?
3. Am I eligible for connection if my residence is far from the roadway?
4. When will I actually get service to my home?
5. How can I stay informed if I don’t currently have internet access?
6. Do I have to subscribe to Charter Communications/Spectrum services once my residence/business has the ability?
7. Who do I call if my telephone line has been disturbed?
8. There are people working on the roadway and are not following traffic safety standards. Who do I call to have this addressed?