Nicole performs administrative/clerical work in assisting customers of the City and answers the main switchboard for all incoming phone calls. She greets and provides assistance to visitors of the Municipal Building, and is well-versed on the operations of various City Departments so as to best assist the public and direct their inquiries appropriately. She provides clerical assistance to members of the department, assists with accounts payable, facilitates the Director's calendar and also maintains a listing of local Civic Leagues and Homeowner's Associations.