The Department of Public Utilities is responsible for the operation, maintenance, and expansion of the City of Suffolk's water and sanitary sewer systems. Its primary mission is to ensure the delivery of potable water and the collection of wastewater meets all State and Federal regulations. The City's water and sanitary sewer system consists of over 420 miles of water mains and 309 miles of sanitary sewer collection mains, and is supplied by potable water from the City's G. Robert House Jr. Water Treatment Plant in Chuckatuck, and the City of Portsmouth Water Treatment Plant located within the core city.
The Department of Public Utilities operates as a self sustaining enterprise fund (Utility Fund), utilizing the revenues generated from the City's water and sanitary sewer systems' operations without the support of General Fund revenues. The Utility Fund revenues support both the department's capital improvement program and operating budget. The department consists of six divisions: Administration, Customer Service, Water Production & the Water Quality Laboratory, Engineering, Line Maintenance, and Maintenance. Each of these divisions has primary functions, which enable the department to carry out its mission.