Mission Statement

"Providing Quality Service for Quality Customers"

Vision Statement

The City of Suffolk Department of Public Utilities is committed to assuring a quality of life for our valued customers by providing water and sanitary sewer services in a safe and efficient manner.

Mission Statement

As professional service providers, the Department of Public Utilities in cooperation with its community partners will comprehensively plan, develop, maintain and operate the City's utility systems in a customer service oriented, financially sound, and efficient manner.

Values

As employees of the Department of Public Utilities we are committed to providing quality water and sanitary sewer service in a manner that projects to the public and to each other our basic values.

Integrity
We treat everyone we serve both internally and externally with utmost respect.

Care
We care about and recognize the results of our processes and the impacts on our citizens both short and long term.

Dedication
We promote the City of Suffolk with pride and dedication.

Communication
We continue to improve our communication with those we serve and strive to include them as part of our solution.

Innovation
We search out new processes, technologies, and cost efficiencies which provide improved delivery of services to our citizens.

Employee Development and Growth
We recognize the employees as the Department's most valued asset, therefore; we will train to improve our performance in a manner consistent with our Vision, Mission and Values.

Unity
We are committed to providing a unified effort to reach our departmental goals. Vision Statement The City of Suffolk Department of Public Utilities is committed to assuring a quality of life for our valued customers by providing the highest levels of water and sanitary sewer services in a safe and efficient manner.