Customer Service

Location: 1258 Holland Road, Suffolk, VA 23434
Contact: (757)514-7000 option 1
Fax: (757)934-7922
Email: publicutil@suffolkva.us
Office Hours: 8:30am-5:00pm Mon-Fri
After Hours Emergency Contact: (757)514-7000

The Customer Service Division manages the City of Suffolk's utility system's service account activities, which includes over 24,000 water and 20,000 sanitary sewer accounts, utilizing the Hampton Roads Utility Billing System (HRUBS). The Customer Service Division implements the water meter reading, billing, and payment processes for the department.

The Customer Service Division's responsibilities include:

• Reading and maintaining the City's water meters
• Partnering with Hampton Roads Sanitation District (HRSD) to provide combined billing for sewer, water, and wastewater treatment through HRUBS
• Responding to citizen account and service inquiries

Contact Customer Service for the following:

• To establish new services
• To discontinue services
• Billing inquiries
• Payment options
• To report water leaks, sewer backups/overflows, and other service interruptions

Pay Your Bill online or sign-up for automatic bill-pay, please visit HRSD's website:
HRSD Payments

Other Helpful Customer Service Links:
Start/Stop Service
Rates & Fees
Rental Units
Water Leaks/Sewer Backups
Enter Submeter Reading

For more information about HRSD please visit their website:
http://www.hrsd.com/