AAA Rated Standard & Poors July 2014

Water Quality

Location: 100 Bob House Parkway, Suffolk, VA 23432
Contact: (757)514-7040
Office Hours: 9:00am-4:00pm Mon-Fri

The Water Quality Division operates the City's certified Water Quality Laboratory. This division ensures all potable water produced is in compliance with State and Federal regulations.

The Water Quality Laboratory's responsibilities include:

  • Ensuring that all water distributed by the City of Suffolk adheres to all state and federal water drinking standards from raw water sources and throughout the distribution system
  • Providing water quality analyses for citizens who operate their own private well system

Contact Water Quality for the following:

  • Questions about the quality of your water
  • To request a water quality analysis for your private well system 

2017 Water Quality Report
2017 Community Well Systems Quality Report

City of Suffolk Department of Utilities to Temporarily Convert to Free Chlorine

 As part of routine maintenance procedures to ensure the quality of our drinking water, the Cities of Suffolk, Virginia Beach, Portsmouth, Chesapeake, Norfolk and the County of Isle of Wight, will temporarily switch from chloramines to free chlorine as the disinfecting agent added to City water.  This change, which will be done in accordance with state and federal regulations, will pose no impact to public health or to the safety of City/County water.  The switch to free chlorine will be from March 7, 2017 until March 28, 2017. 

This temporary change will affect water for all customers who receive water from Suffolk’s G. Robert House, Jr. Water Treatment Facility, Portsmouth’s Lake Kilby Water Treatment Plant, and Isle of Wight customers in the Benns Church and Carrollton area.  It is possible that residents may notice a chlorine-like smell, often referred to as a “swimming pool smell,” during the change.  This is normal and it is not harmful and you will not need to do anything.  Also, it is possible that you may notice brief discoloration – again, this is normal and will dissipate as the change continues. 

Kidney dialysis patients and fish owners should continue to follow the standard water treatment process for chloramines, as this also removes free chlorine.

For more information and answers to frequently asked questions, customers should visit the City of Suffolk website at, or contact the Suffolk Water Quality Laboratory at 514-7040; Isle of Wight customers should contact the County Public Utility Division at 365-6319.  Click here for FAQs.

Suffolk Seal
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