AAA Rated Standard & Poors July 2014

Intake Services

Intake Services assist families that have a financial emergency (Prevention Program), and/or are in need of assistance from one or more of the Social Work programs at the Suffolk Department of Social Services (General Intake Services.)

Prevention Program:

Prevention Services are provided to stabilize the family in the event of an emergency or crisis. This program provides emergency payments to avert eviction, or loss of a utility. The services are meant to prevent the placement of children into Foster Care.

Several criteria must be met before services can be activated, including:

  • Must have child(ren) in the home under 18 years old.
  • Cannot have received assistance from Prevention Services recently or for the same situation.
  • Must be a legitimate emergency (i.e., eviction, lights turned off, etc.)
  • Must have had a recent crisis (loss of job, decrease in hours, wages, etc.)

Purchasable Preventive Services include, but are not limited to:

  • Food, clothing
  • Utilities, rent, oil/gas (for heating)
  • Prescriptions
  • Emergency housing assistance (hotel/motel stay)
  • Health related services
  • Transportation

All clients are screened on a case by case basis and if deemed eligible, a case is opened and entered into the Family Services Computer data bank. The clients will sign a Service Application and understand that if they return within the same year for a similar request for assistance, the request will be denied. If client is deemed not eligible for Preventive Services, referrals are given to local churches and area resources.

General Intake Services

Intake Service Social Workers respond to all walk-ins requesting information, referrals for services and telephone inquiries. These responsibilities include:

Receiving Child and Adult Protective Services complaints
Providing short term services for LearnFare to address truancy issues with TANF recipients who are referred for non-compliance
Receiving referrals from the Comprehensive Services Act (CSA) Coordinator, CPS, and Financial Services workers for Family & Court Services - Family Stabilization
Homeless shelter referrals and assessments
MCV transportation
Providing Fire and Emergency Assistance.

How do I apply for Intake Services?

If you are in need of services, you may visit the Suffolk Department of Social Services located at 135 Hall Avenue, Suite B in Suffolk, VA or call (757) 514-7450. When you visit or call, please ask for an Intake Services worker to assist you.


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