Intake Services

Intake Services assist families that have a financial emergency (Prevention Program), and/or are in need of assistance from one or more of the Social Work programs at the Suffolk Department of Social Services (General Intake Services.)

Prevention Program:

Prevention Services are provided to stabilize the family in the event of an emergency or crisis. This program provides emergency payments to avert eviction, or loss of a utility. The services are meant to prevent the placement of children into Foster Care.

Several criteria must be met before services can be activated, including:

  • Must have child(ren) in the home under 18 years old.
  • Cannot have received assistance from Prevention Services recently or for the same situation.
  • Must be a legitimate emergency (i.e., eviction, lights turned off, etc.)
  • Must have had a recent crisis (loss of job, decrease in hours, wages, etc.)

Purchasable Preventive Services include, but are not limited to:

  • Food, clothing
  • Utilities, rent, oil/gas (for heating)
  • Prescriptions
  • Emergency housing assistance (hotel/motel stay)
  • Health related services
  • Transportation

All clients are screened on a case by case basis and if deemed eligible, a case is opened and entered into the Family Services Computer data bank. The clients will sign a Service Application and understand that if they return within the same year for a similar request for assistance, the request will be denied. If client is deemed not eligible for Preventive Services, referrals are given to local churches and area resources.

General Intake Services

Intake Service Social Workers respond to all walk-ins requesting information, referrals for services and telephone inquiries. These responsibilities include:

Receiving Child and Adult Protective Services complaints
Providing short term services for LearnFare to address truancy issues with TANF recipients who are referred for non-compliance
Receiving referrals from the Comprehensive Services Act (CSA) Coordinator, CPS, and Financial Services workers for Family & Court Services - Family Stabilization
Homeless shelter referrals and assessments
MCV transportation
Providing Fire and Emergency Assistance.

How do I apply for Intake Services?

If you are in need of services, you may visit the Suffolk Department of Social Services located at 135 Hall Avenue, Suite B in Suffolk, VA or call (757) 514-7450. When you visit or call, please ask for an Intake Services worker to assist you.

New Grant Program:

Homelessness Prevention and Rapid Re-Housing Program (HPRP)

The HPRP is a federal grant program authorized through the American Recovery and Reinvestment Act (ARRA). The grant provides funding to provide assistance and support to prevent homelessness and to quickly re-house and stabilize those who are currently homeless.

The grant is a collaborative effort of the Suffolk Department of Social Services, For Kids Suffolk House, Virginia Legal Aid Society, the Geneive Shelter and the Suffolk Redevelopment and Housing Authority.

The HPRP grant is designed to address the following service gaps in Suffolk:

  • Absence of housing and service supports for single individuals
  • Funding shortfalls for homeless prevention and utilities assistance
  • Absence of funding assistance for families exiting shelters
  • Absence of case management assistance for families and individuals to prevent recidivism.

This funding will serve as a true safety net for residents of Suffolk, both individuals and families who are homeless or at risk of losing their homes. The HPRP will be administered through Intake Services. For more information on this program, please contact the Suffolk Department of Social Services – Intake Services at 757-514-7341.

You may also visit the following websites that assist those in need:

Suffolk Seal
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