AAA Rated Standard & Poors July 2014

Website Policy



Usability. The City of Suffolk Web site is provided as a service by the City of Suffolk. With the primary objective of providing a simple and friendly Web experience, the City of Suffolk Web site has been designed to accommodate all Web browsers, but does take advantage of certain features that are supported by the 4.0+ versions of Netscape Communicator and Internet Explorer. To take advantage of the advanced functionality and/or styling characteristics that have been incorporated into the City's Web site, it is recommended that you browse the Web site using the most current version of your Web browser of choice. In addition, the City of Suffolk Web site has been designed for optimal viewing with monitors using 800 x 600 resolution or higher.

Content. It is the purpose of the official City of Suffolk Web site to provide accurate, non-editorial content that will inform, educate and enlighten citizens about the functions, services, activities, issues, operations, and projects of the Suffolk municipal government. In addition, the Web site is used to facilitate, where appropriate, the delivery of direct services as provided by the Suffolk municipal government to its citizens and other customers.

The City of Suffolk's municipal government offices, departments, agencies, and governing bodies are eligible to request the posting of content (appropriate information relating to and/or supporting their mission or service initiatives) to the City of Suffolk Web site. Only those eligible parties may request that their content be hosted by the City of Suffolk, and thereby appear on the City of Suffolk Web site under the domain.

The information provided via the City of Suffolk Web site is considered public and may be downloaded, printed, or distributed freely by and amongst the general public. (PLEASE NOTE: Web site/page design, HTML coding, interactive Web applications, scripts, and/or custom Web site graphics and certain photographs are NOT public domain and require expressed permission from the author/creator for use and/or implementation on any Web site that is not maintained by the City of Suffolk. For more detailed copyright information, please contact the Webmaster for the City of Suffolk.

Supplemental information and/or hyperlinks may be included on the City of Suffolk Web site in an effort to provide or direct visitors to additional resources; however, the City of Suffolk does not have editorial control over such information nor external Web site content.

The City of Suffolk intends to maintain current and accurate information on the Web site; however, there may be occasions where information becomes temporarily outdated pending the receipt and posting of available updates. Consequently, the City of Suffolk cannot expressly warrant the accuracy of Web content on a 24/7 basis. Alternatively, the City of Suffolk has provided adequate contact information on every Web page throughout the site so that visitors may request verification of the validity of specific Web content from any point within the Web site.

While the City of Suffolk invites comments, suggestions, and or visitor input regarding the content of the municipal Web site, any unauthorized attempts to alter and/or upload information on this Web site/server are strictly prohibited and may be punishable under the Computer Abuse and Fraud Act of 1986 and the National Information Infrastructure Protection Act.

Hyperlinks. The City of Suffolk's municipal government offices, departments, agencies, and governing bodies are eligible to request the posting of hyperlinks from the City of Suffolk Web site to alternate resources and/or external Web sites containing appropriate information relative to their service initiatives and/or mission. Other individuals or groups are not eligible to request the posting of such hyperlinks unless they are sponsored by an eligible party. All requests for the posting of hyperlinks on the City of Suffolk Web site must come from an eligible party.

The appearance of any hyperlink to an external Web site and/or server does not constitute endorsement by the City of Suffolk of the opinions, ideas, or content therein, nor guarantee the validity of the information provided.

Although, the City of Suffolk Web site contains links to other Web sites, we encourage visitors to be aware when they are leaving the City of Suffolk Web site to access external Web sites, as the City of Suffolk is not responsible for the privacy practices, services, or information residing on such Web sites.

Additionally, when you access an external Web site, even one that may contain information relating to the City of Suffolk, please understand that it is independent from the City of Suffolk, and that the City of Suffolk does not accept or assume responsibility or liability for the content contained on such Web sites, as the City of Suffolk does not have access to nor control over the content contained on that Web site.


The accessibility of our Web site, to all users, is very important to the City of Suffolk. Therefore, in an effort to comply with Section 508 and W3C (WCAG 1.0) standards of Web accessibility, the City of Suffolk has instituted an Accessibility Action Plan, which outlines the steps we are taking towards achieving a minimum of "Level A" conformance. [Active Document]


The following information explains the Internet Privacy Policy, which the City of Suffolk, Virginia has adopted for its Web site (Web pages at addresses beginning with ""). The following is intended to explain our current Internet privacy practices, but shall not be construed as a contractual promise. We reserve the right to amend our Internet Privacy Policy Statement at any time without notice.

Virginia law. We protect our records in accordance with our obligations as defined by applicable Virginia statutes, including, but not limited to, the "Virginia Privacy Protection Act of 1976", the "Virginia Freedom of Information Act", and by any applicable U.S. federal laws.

Links to other Web sites. Our Web site may contain links to other public or private entities' Web sites, whose privacy practices we do not control.

Information we collect. When you access our Web site, the routing or client information, and the essential and nonessential technical information listed below, is automatically collected. No other information is collected through our Web site except when you deliberately decide to send it to us (for example, by clicking on a link to send us an e-mail). The information you might choose to send us is listed below as "optional information."

Routing, or client, information: the Internet domain and Internet address of the computer you are using.

Essential technical information: identification of the page or service you are requesting, type of browser and operating system you are using; and the date and time of access.

Nonessential technical information: the Internet address of the Web site from which you linked directly to our Web site.

Optional information: when you send us an e-mail, your name, e-mail address, and the content of your e-mail; when you fill out online forms, all the data you choose to fill in or confirm.

Cookies: Our Web site does not place any "cookies" on your computer.

How the collected information is used. Routing information is used to route the requested Web page to your computer for viewing. We send the requested Web page and the routing information to our Internet service provider or other entities involved in transmitting the requested page to you. We do not control the privacy practices of those entities. Essential and nonessential technical information helps us respond to your request in an appropriate format and helps us plan Web site improvements.

Optional information enables us to provide services or information tailored more specifically to your needs or to forward your message or inquiry to another entity that is better able to do so, and also allows us to plan Web site improvements.

We may keep your information indefinitely, but we ordinarily delete the transaction routing information from our computer within 90 days after the Web page is transmitted and do not try to obtain any information to link it to the individuals who browse our Web site. However, on rare occasions when a "hacker" attempts to breach computer security, logs of routing information are retained to permit a security investigation and in such cases may be forwarded together with any other relevant information in our possession to law enforcement agencies. We use this transaction routing information primarily in a statistical summary type format to assess site content and server performance. We may share this summary information with our business partners when needed.

Optional information is retained in accordance with the records retention schedules at the Library of Virginia.

Under the "Virginia Freedom of Information Act", any records in our possession at the time of a "Freedom of Information Request" might be subject to being inspected by, or disclosed to, members of the public. However, all identifiable confidential/personal information will be removed prior to releasing the routing information.

Choice to provide information. There is no legal requirement for you to provide any information at our Web site. However, our Web site will not work without routing information and the essential technical information. Failure of your browser to provide nonessential technical information will not prevent your use of our Web site, but may prevent certain features from working. Failure to provide optional information will mean that the particular feature or service associated with that part of the Web page will not be available to you.

Customer comments or review. If you have questions about this privacy statement or the practices of this Web site, or if you choose to review or correct any information you previously submitted, please contact us at


The City of Suffolk makes available for your use on the municipal Web site ("this Web site") information and documents subject to the terms and conditions set forth in this document (the "Terms of Use"). By accessing this Web site, you agree to the Terms of Use. The City of Suffolk reserves the right to change the Terms of Use at its sole discretion. Your use of the Web site will be subject to the most current version of the Terms of Use posted on the Web site at the time of such use. In addition, when using particular services or materials on this Web site, you are subject to any posted guidelines or rules applicable to such services or materials that contain terms and conditions in addition to those in the Terms of Use. All such guidelines or rules are hereby incorporated by reference into the Terms of Use.

You may use this Web site only if you agree to these terms:

  1. You agree that you will not violate (or attempt to violate) the security of this Web site by hacking, sending viruses, or any other similar malicious or careless conduct.
  2. You agree that you will not utilize the communication methods found within this Web site for the communication of any material that may reasonably be considered scurrilous or offensive. Offensive materials are defined as sexual content or images, slurs against race, religious or political beliefs, age, gender, sexual orientation, national origin or physical attributes.
  3. You agree not to upload (or attempt to upload) content of any type to this Web site.
  4. You acknowledge that you have no right to the intellectual property associated with this Web site and that you have only a limited right to use this Web site.
  5. You acknowledge that the City of Suffolk does not warrant the accuracy or availability of this Web site.
  6. You acknowledge that the City of Suffolk is not responsible for any loss, damage, or injury that you may have as a result of your use of this Web site.
  7. You agree to be bound by the laws applicable in the City of Suffolk with respect to your use of this Web site and you agree that any court proceedings relating to your use of this Web site will take place in the Judicial District of Suffolk.
  8. You agree to grant the City of Suffolk all intellectual property rights in the content of any e-mail that you send to the City.

If you DO NOT agree to ALL of these terms, please log off of this Web site immediately.

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