Suffolk Coronavirus (COVID-19) Updates
CDC streamlines COVID-19 guidance to help the public better protect themselves and understand their risk
Summary of recent changes (last updated August 17, 2022):
Every household in the U.S. will be able to order up to 4, FREE individual rapid antigen Covid-19 tests per residential address. Visit https://www.covidtests.gov/ for more information. • There is a limit of one order per residential address.
• The information needed for the order is first name, last name, and household address.
• Your order cannot use a place of business as an address.
• If you want to track your package, you can include an email address with your order.
• Tests will be shipped via the U.S. Postal Service (USPS) and will ship for free starting in late January.
Recommendations for People with COVID-19 and COVID-19 Close Contacts
Have you tested positive for COVID-19 or have mild symptoms and are waiting for test results?
- Isolate. Stay at home for at least 5 days.
- Wear a mask, stay in a separate room from other people, and use a separate bathroom if you can.
- Do not travel for 10 days.
- If you can’t wear a mask, stay home and away from other people for 10 days.
Contact your healthcare provider to discuss your test results and available treatment options.
At day 6 if symptoms are improving and you have no fever without fever-reducing medication for 24 hours:
- You can leave isolation.
- Keep wearing a mask around other people for 5 more days.
If your symptoms are not improving and/or you still have fever:
- Continue to stay home until 24 hours after your fever stops without using fever-reducing medication and your symptoms have improved.
After you feel completely better, keep wearing a mask around other people at home and in public through day 10.
Have you been in close contact with someone who has COVID-19?
- Quarantine: If you are not up to date with COVID-19 vaccines or haven’t had COVID-19 in the past 90 days, stay home and away from other people for at least 5 days. Avoid travel through day 10. If you are up to date or had COVID-19 in the past 90 days you do not have to quarantine.
- Wear a mask around other people for 10 days.
- Watch for symptoms of COVID-19 for 10 days.
Get tested on or after day 5 or if you have symptoms. People who had COVID-19 in the past 90 days should only get tested if they develop symptoms.
Vaccine Finder COVID-19 Vaccine Locator www.vaccines.gov
Vaccinate Virginia Statewide Call Center - 877-VAX-IN-VA (877-829-4682) - Monday-Friday, 8 a.m. to 6 p.m.
Virginia Statewide COVID-19 Vaccine Website vaccinate.virginia.gov
Virginia Department of Health Vaccine Information website https://www.vdh.virginia.gov/covid-19-vaccine
Centers for Disease Control and Prevention website https://www.cdc.gov/coronavirus/2019-nCoV/index.html
Accessing a COVID-19 Vaccine If You Are Homebound
If you are homebound and need to receive a COVID-19 vaccine, contact your healthcare provider or your state or local health department. In many states, you may also dial 211 to connect to essential community services.
If you are not able to arrange a COVID-19 vaccination through your healthcare provider or through your state or local health department, try contacting groups that are advocates for people who are homebound:
The Aging Network at 1-800-677-1116
Search for services by ZIP code with the Eldercare Locator
Disability Information and Access Line (DIAL) at 1-888-677-1199
Hotline for Medicare recipients at 1-800-633-4227 (TTY 1-877-486-2048)
You may also try contacting private home health services, personal aides, or organizations such as Meals on Wheels. Sometimes these groups can advocate for you or inform you about the services available in your area.
For the latest information on COVID-19 and safety tips, visit the Virginia Department of Health (VDH) Centers for Disease Control and Prevention (CDC), and Virginia Department of Emergency Management (VDEM) websites. The VDEM website includes all executive orders and relevant guidance in English, Spanish, Korean, Mandarin, and soon to be Vietnamese and Tagalog.
The City of Suffolk leadership team is continuing to actively monitor coronavirus/COVID-19 and assess City operations based on developments. We are coordinating with the Western Tidewater Health District/Virginia Department of Health as it relates to City activities and services. Updates will be posted to this page as well as our social media platforms including Facebook and Twitter.
- CITY OFFICES: Fully vaccinated individuals are no longer required to wear face coverings in City facilities. If you’re not fully vaccinated, help protect others by continuing to wear a face covering over your nose and mouth. Please do not come inside City facilities if you have fever, cough, shortness of breath, body aches, or sore throat. Citizens may wish to conduct business online (City website), where offered, or contact the City Department/Office via phone, 757-514-4000 for assistance.
- CITY COUNCIL: City Council meetings are aired live on the Suffolk Municipal Channel (Spectrum Channel 190) and live streamed at http://suffolkva.granicus.com/MediaPlayer.php?publish_id=2 as well as on the City’s YouTube Channel found at https://www.youtube.com/CityofSuffolkVA so that the public is aware of all actions taken. The Suffolk City Council Work Session will begin at 4 p.m. with the City Council Meeting to follow at 6 p.m. There will be social distanced overflow seating in the main lobby of Suffolk City Hall with a live feed of the meeting displayed on the monitors in the lobby. Attendees will still have the ability to participate in public hearings and public comment portions as per usual meeting procedures.
- COURTS: Effective July 8, 2021, all courts in the Mills E. Godwin courts complex are fully open and hearing all matters.
- POLICE: The Suffolk Police Department has changed the way it responds to non-violent incidents due to the COVID-19 pandemic. The new response procedures are designed to reduce citizen’s and Officer’s exposure to the coronavirus in the line of duty. Further, Officers will be using social distancing and personal protective equipment to limit contact as much as possible in accordance with recommendations by the Center for Disease Control and Prevention (CDC). Police may not respond to non-violent offenses. Incidents that can be adequately handled by telephone reporting will not have an Officer response. Citizens are encouraged to call Non-Emergency Dispatch at 757-923-2350, Option 8, to make telephone reports. Responses to serious incidents and threats to public safety will continue to receive priority responses.
- SUFFOLK ANIMAL CONTROL: As of March 15, 2021, the Animal Shelter reopened according to its normal schedule. Masking and social distancing will be required. For information, call 757-514-7855.
- SCHOOLS: For information on Suffolk Public Schools, please visit the SPS website.
- SOCIAL SERVICES: Effective March 15, 2021, the Department of Social Services opened to the public for in-person customer service. Most services will continue to be offered in a virtual format for your convenience. To schedule an appointment for in-person customer service, please contact (757) 514-7450 or e-mail email@example.com. To Report Child Abuse or Neglect: call the Suffolk Department of Social Services during regular business hours at 757-514-7450. Out-of-State callers can call (804) 786-8536 and Hearing-impaired can call (800) 828-1120.
- SUFFOLK TRANSIT: Suffolk Transit will continue under normal operations. Face coverings are recommended when using Suffolk Transit.
- WORKFORCE DEVELOPMENT CENTER: Adhering to all current Centers for Disease Control and Prevention (CDC) and Commonwealth of Virginia pandemic guidelines, the City of Suffolk announces the reopening of the Suffolk Workforce Development Center to the public on September 7, 2021, at its 157 North Main Street, 2nd Floor location. Current operations include self-service computer labs for job and education seekers as well as wrap around job readiness and employment assistance, which is available by appointment only. The Center is open 8:30 a.m. to 5 p.m., Monday through Friday. The Suffolk Workforce Development Center is an affiliate Virginia Career Works site equipped to meet the needs of employers and individuals through relevant training, education, and supportive services that enable self-sufficiency to include GED preparation. Some of the Center’s workforce development partners include: the College Career Academy at the Pruden (CCAP), the Virginia Employment Commission, the Virginia Community College System, Suffolk Department of Social Services, Suffolk Economic Development Department, Hampton Roads Workforce Council, Virginia Veteran Services, Norfolk State University, The Stop Organization Inc., AARP Senior Employment Services, the Virginia Department of Rehabilitation Services (DARS), Suffolk Literacy Council, Coalition Against Poverty (CAPS), Suffolk Public Schools, Blakey Weaver Counseling Center and a host of local employers. We welcome all of our partners and citizens back into our facility. For more information, contact Larry Brunson, coordinator, at 757-514-7730 or email firstname.lastname@example.org.
ONLINE SERVICES & ADDITIONAL INFORMATION
City Treasurer: City Council, at the recommendation of the Treasurer, effective July 1, 2021, eliminated all convenience fees for tax payments. This includes payments made online, over the automated telephone number, or in-person via credit card, debit card, or e-check.
Payments may be inserted into the Treasurer’s drop box at either City Hall or the North Suffolk Library, but payments are not accepted directly over the telephone to the office.
Planning & Community Development: Procedures and detailed information for submitting plans along with inspection details can be found at this link: CLICK HERE
Police Department: In an effort to assist citizens in obtaining reports or local background checks that they may need, the Suffolk Police Department created a form to aid in the process: SPD Request for Information Form
Public Utilities: To pay your bill online, to sign-up for automatic bill-pay, or to learn about the other ways to pay your bill, please visit HRSD’s website: HRSD Payments To pay via phone, call 1-844-257-6063 for credit/debit card payments. Customers may also drop their payment in a drop box in front of Suffolk City Hall (check or money order payments ONLY).
Social Services: If customers require assistance booking an appointment, it is recommended they call 757-514-7450.
Customers can text the word FOOD to 877877 to get locations that are providing food near them.
The link to apply for Social Services benefits online anytime is www.commonhelp.virginia.gov. Citizens can apply for Temporary Assistance for Needy Families (TANF), Supplemental Nutritional Assistance Program (SNAP formerly food stamps), Medicaid, and Energy Assistance (EA). There is also a toll free number citizens can call to apply as well: 1-855-635-4370.
If customers require a replacement EBT card, you may call 1-866-281-2448 or contact your Benefits Caseworker and one will be mailed to you, if applicable.
All verifications can be dropped in the drop box at the parking lot entrance of the Health & Human Services building, or you may contact your Benefits Caseworker for emailing options.
Tax Relief applicants can call (757) 514-4870 to request an application to be mailed to them.
Customers can contact 211 with questions about where they can get meals for children 18 years old or under or for seniors needing nutrition assistance. Additionally, reports of abuse or neglect can be made during non-business hours at the phone numbers below: Child Protective Services (CPS) – 1 (800) 552-7096; Adult Protective Services (APS) – 1 (888) 832-3858; Family Violence & Sexual Assault – 1 (800) 838-8238.
Virginia Department of Social Services launched a website related to benefits and information during the coronavirus outbreak : https://covid.virginia.gov/