Claim Process

The Risk Management Office handles all claims made against the City.    

When a "Report of Incident & Claim Against the City" form is received, a notice of confirmation will be mailed to the claimant at the address stated on the form via the United States Postal Service. If the claimant provides an email address, the City may provide the notice of confirmation via email for faster receipt of the notice. 

The City uses a Third Party Administrator (TPA) to handle all claims.  The TPA will conduct an investigation on behalf of the City which may include contacting the claimant.  After the investigation is completed, the TPA will send a letter to the claimant stating the outcome of the claim.  Possible outcomes include, but are not limited to:

  • An offer to pay the claim;
  • Denial  of the claim for lack of negligence; or
  • Another resolution that is dictated by the specific facts of the claim.

A claim may take 6 to 8 weeks for the investigation and final determination to be made.   

Submit Claims to:        Suffolk Risk Management Office

                                  P.O. Box 1858   

                                  Suffolk, VA 23439 


                                  Phone: (757) 514-4025 Fax: (757) 923-2531