Customer Service

The Customer Service Division manages the City of Suffolk's utility system's service account activities, which includes over 27,037 water and 23,865 sanitary sewer accounts, utilizing the Hampton Roads Utility Billing System (HRUBS). The Customer Service Division implements the water meter reading, billing, and payment processes for the department.


The Customer Service Division's responsibilities include:
  • Reading and maintaining the City's water meters
  • Partnering with Hampton Roads Sanitation District (HRSD) to provide combined billing for sewer, water, and wastewater treatment through HRUBS
  • Responding to citizen account and service inquiries


Contact Customer Service for the following:
  • Billing inquiries
  • Payment options
  • To discontinue services
  • To establish new services
  • To report water leaks, sewer backups/overflows, and other service interruptions