Cable Franchise Information

The City of Suffolk does not have the legal authority under Federal law to regulate cable television rates and/or programming services. The City does not process cable television bill payments for the cable companies or have any authority over issues related to phone or Internet services provided by the cable companies.

Charter Cable


If you have a question or complaint about your Charter Cable television bill or service, or about changes to programming services and packages, please contact the cable company. The customer service phone number and web line for customer service are as follows:
The City's cable television franchise agreement with Charter Cable grants them the non-exclusive right to use the streets and other public rights-of-ways in the City to install their cables and operate their cable television system. In exchange for granting this right, the City is authorized by Federal law to charge Charter a franchise fee and Charter is authorized by Federal law to pass this fee on to their subscribers.

Charter Cable does not have an exclusive agreement with the City of Suffolk regarding the operation of a cable television system in Suffolk. The City of Suffolk is open to and welcomes the opportunity for another Internet or cable provider to offer services within the City's boundaries. The current cable service agreement with Charter Communications does not prohibit or limit any other vendors from negotiating to bring services to the City.

Invitation for Bid & Request for Information


The City of Suffolk has previously issued an Invitation for Bid (IFB) for additional vendor(s) to provide cable and Internet services for residents/businesses. There were no responses to the proposal which was issued on November 16, 2008. Additionally, the City of Suffolk issued an RFI (Request for Information) on June 18, 2014 for Cable Services. There were two respondents, however they were cable TV installers, not cable service providers.

If you have specific questions about the cable television franchise agreement, or wish to be contacted by a City representative, please use the contact information below:
Media and Community Relations Department

State Corporation Commission (SCC)


The State Corporation Commission (SCC), Division of Communications regulates land-line telephone communications utilities and oversees complaints for telephone service. Their phone number is 800-552-7945. SCC has no jurisdiction over wireless/cellular phone service, but as a service to customers, will contact the companies and assist customers. SCC has no jurisdiction over Voice Over Internet Protocol (VOIP).

Federal Communications Commission (FCC)


Federal Communications Commission (FCC), Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division: contact FCC for further information or complaints regarding VOIP billing, service, outages, or service discontinuance for questions governing cable company rates. FCC phone number is 888-225-5322. File a complaint with the FCC.