Public Utilities
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Pay Utility Bill
Pay your bill online, sign-up for automatic bill-pay, or learn about the other ways to pay your bill.
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Rates & Fees
To meet future water demands through 2048, the City has implemented plans to ensure that our City water supplies are sufficient to support the economic growth of our community.
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HRUBS Utility Bill Pandemic Relief Program
Suffolk Public Utilities has announced a HRUBS Utility Bill Pandemic Relief Program that will become effective on Monday, December 21, 2020 through Friday, January 22, 2021. This Program provides financial assistance for qualifying City of Suffolk customers who are experiencing financial hardship due to employment impacts caused by the COVID-19 pandemic.
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Start or Stop Service
You may start or stop services by contacting Customer Service.
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Water Quality
The Water Quality Division operates the City's certified Water Quality Laboratory.
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Suffolk Citizen Connection
Please use this app to report issues such as: minor water leaks, missing or damaged sewer manholes or cleanout covers, missing or damaged valve box tops, and missing or damaged water meter box tops.
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Leak Adjustment
This page is design to assist the customer with submitting a Leak Adjustment Form.