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Following the first phase of construction, there will be another team that comes in and completes splicing to homes. After splicing in your area has been complete, Charter/Spectrum will begin to make contact and residents will be able to schedule install services.
Yes, Spectrum/Charter has a program offered called “Spectrum Assist” and the Emergency Broadband Benefit Program is available through the Federal Communications Commission. Follow the links below to verify if your household is qualified.
USAC Emergency Broadband Benefit Program
Please contact Senior Administrative Analyst Randah Gaitan with the City Manager’s Office with additional questions at 757-514-4013.
The City is working closely with Charter/Spectrum to make accommodations for residences that are a distance from the paved roadway. Certain funding sources require that all residences in the area be covered, no matter the distance from the roadway, while other funding sources only allot for 1,500 feet from the roadway.
Please contact Senior Administrative Analyst Randah Gaitan with the City Manager’s Office with additional questions at 757-514-4013.
CARES Project – Construction was completed on January 1, 2022. All citizens who were covered by this project's scope are live and receiving services.
RDOF Project – Construction is underway and customers in Phase 1 of the project will be released within a matter of weeks from August 15, 2022.
VATI Project – Construction is underway, with a start date of July 8, 2022. The first 107 address points will be released within a matter of weeks from August 15, 2022.
You can follow the City's social media sites, where the City will update broadband initiatives periodically.
You can stream all public meetings held by the City on our website or on the City’s YouTube Channel by following these two links:
City of Suffolk Streaming Media Archive
City of Suffolk YouTube Channel
No, you do not have to subscribe to Charter/Spectrum’s services. It is recommended that you allow your residence to be connected, as there may be future issues and costs associated with obtaining service at a later date should you change your mind, sell your home, etc.
Please contact Randah Gaitan, at 757-214-2541.
The following contacts should be made aware of any safety concerns, if able, please provide photos to any of the email addresses:
Randah Gaitan - 757-514-4013 or firstname.lastname@example.org
Trevis Etheridge, Charter Communications - Trevis.Etheridge@charter.com
The budget is available for review at the Chuckatuck Library, Morgan Memorial Library, and North Suffolk Library, and on the City’s website.
The City Manager’s Message and Budget Document Overview section of the operating and capital budget provide a summary of the budget and its contents.
The Capital Budget funds one-time expenditures such as new facilities and roads and replacement infrastructure.
The City allocated $65.3M in local funding for public education in the FY 2021-2022 budget. See pages 262-263 of the City’s budget document for an overview of Schools funding. For more information on the Schools budget, please visit www.spsk12.net.
For more information, please contact the Division of Budget and Strategic Planning Office at 757-514-4006 or email us at BudgetOfficer@suffolkva.us
The "Historic District" was created with the intent to preserve the historic character of the area and the buildings within it. Special rules in the City's Unified Development Ordinance, along with a special set of Suffolk Historic District Guidelines, govern exterior changes to buildings in the Historic District in order to protect their historical significance and to encourage uses which will lead to their continuance, conservation, and improvement in a manner that preserves the cultural and historic heritage of the City.
Not all buildings in the Historic District are historic. These are called "non-contributing" structures. These include structures that were built less than fifty years ago, or have been significantly altered over time and do not contribute to the historic character of the District.
Call 757-514-4150, e-mail CDDapplication@suffolkva.us or click on the following link
The weekly programming schedule for Suffolk’s Municipal Channel 190 can be found on the City’s website. Archived videos including City Council Meetings and Planning Commission Meetings along with special events and the live stream of the Suffolk Municipal Channel can be found on this link.
The Suffolk Municipal Channel is available to Spectrum Cable TV subscribers on Channel 190. However, you can also view live streaming video from the channel on the web. You can view the live stream of the channel as well as archived content from City Council Meetings, Planning Commission Meetings, and special events that have been produced by the Suffolk Municipal Channel.
Youth sports programs are programs that are organized city wide through a draft process. Once you have decided on which sport you would like to register for, you can complete your registration using one of two methods: 1. Register on site during hours of operation 2. Go to the Online Registration. You can set up a user account by requesting a client ID through retrac and account pin number. Once you have received your confirmation email, you can begin registering online for programs.
In order to be fingerprinted by Suffolk Police, the requestor needs to be a citizen of Suffolk and must be able to provide documentation of residency. Requestors should bring in a fingerprint card but Suffolk Police have them if needed.
The only exception is if the citizen is applying for employment with Suffolk Public Schools where a fingerprint card will be supplied by Suffolk Public Schools. Suffolk Police handle fingerprinting of residents at the Central Records Unit located in Suffolk Police Headquarters, 111 Henley Place.
The cost for fingerprinting is $10 for the first card and $5 for each additional card.
Click the link below to learn more information on protective orders.
The City of Suffolk subscribes to an advanced weather forecasting service. When a storm alert is issued, we apply a salt brine solution to our main roadways. Once the storm warning is issued, depending upon the timing and nature of the pending storm, crews are brought in and put on stand-by. Once the storm starts, salt trucks are sent out on designated salt routes to apply salt as necessary. Main routes are completed first, then secondary and then the local roadways.
The City Manager, in conjunction with the Director of Public Works, Police Chief, additional Public Safety and other department heads, determine that conditions exist that would warrant a Snow Emergency and reports same to the Mayor. The Snow Emergency shall go into effect four (4) hours after declaration. (City Codified Ordinances, Part 5, Title 3-Traffic Regulations, Article 527.02)
Please note that the City and surrounding municipalities do not always declare snow emergencies at the same time. Check with your local news media or on the city’s website (www.suffolkva.us) to see if the City of Suffolk has called a Snow Emergency.
Please contact the Public Works Roadway Division at 757-514-7600. Staff will be working 12 hour shifts covering and monitoring the storm.
The plows are designed to ride on "guides" (shoes) that raise the blade approximately 1/2 inch from the surface of the roadway. This is done to prevent damage to both the vehicle and infrastructure from raised manholes, catch basins or water valves. When plowing, our goal is to make residential streets passable; not to clear them to the bare pavement. Once the street has been plowed and salted, the interaction of the salt and vehicular traffic is required to melt the remaining snow cover. Streets with low traffic volumes will therefore remain snow covered longer.
The main plow/salt routes are comprised of arterial roadsand collector roads, as defined by traffic volumes, fire/hospital emergencyroutes and Suffolk Transit bus routes.
Streets located in these developments are private property (private streets have yellow street signs) and are the responsibility of the homeowner/ condominium association (per Section 74-41 of the Suffolk Municipal Code). Please contact your association or property manager for further information.
Under City Codified Ordinance Sec. 74-41: Whenever snow shall fall and lie on the street of the City, it shall be the duty of each owner or occupant to clean the snow from the sidewalk and gutter in front of the place owned or occupied by him within six hours after the snow shall have ceased to fall unless the same is at night and, if at night, then within six hours after sunrise the next day.
Clear sidewalks are essential for many citizens especially those with disabilities, people who enjoy walking as form of exercise and children who walk to and from school. Snow covered sidewalks increase the likelihood of slip and fall accidents.
All of our snow plow drivers attend many hours of training in order to be certified to safely operate a snow plow. However, accidents do occasionally occur. In this instance, please contact the Risk Management Department at 757-514-4028. Please note that there are also private contractors and citizens who drive around with plows on their vehicles. All City vehicles are clearly marked with the City’s emblem along with that vehicles’ department and vehicle number.
The City of Suffolk has over 1,620 lane miles of primary,secondary and local roadways. The City’s main plow/salt routes are maintainedby upwards of 20 vehicles working around the clock.
During and immediately following the snow event, crews areworking to keep vital primary routes open for emergency traffic. After theprimary routes are sufficiently treated, crews will expand their work tosecondary and then to tertiary routes. As snow melts and traffic increases,this often requires going back to maintain areas previously cleared. All ofthis work, over such a large area, requires a significant amount of time.
Residential streets are usually not treated, as the timethat it takes to get the primary, secondary and tertiary routes completed this allowsfor melting in the residential areas to take place. Additionally, neighborhoodstreets are narrow and often have cars parked in the street making it difficultto clear snow and increasing the chance of an accident with the plow.
The City must remove the snow from the traveled portion ofthe road. On two-way streets where there is only parking on one side, the plowoperator cannot push the snow away from the parked cars into the oncomingtraffic, as it would create a hazard and liability. Snow is always pushed awayfrom the oncoming traffic. When heavy snowfalls are predicted, residents areasked where possible not to park on the roads. This is done to reduce thechance of plowing in parked vehicles, eliminating the chance of damagingvehicles and allowing for a more efficient plowing operation.
TheCity of Suffolk’s plow operators take pride in clearing the streets on theirroutes as quickly and thoroughly as possible. Common sense and good safetypractices dictate that each driver should take a 15-minute break every threehours; drivers also receive a 30-minute lunch break during their 12-hour shift.It is dangerous, both for the snowplow driver and the public, if a fatigueddriver is behind the wheel of a snowplow. It is in the best interest of allconcerned for the drivers to take occasional breaks.
ThePOTENTIAL for a medical emergency does not warrant priority treatment. Anyoneneeding an ambulance in a medical emergency should contact 911 where all necessary steps will be coordinated. Equipment willbe diverted for emergencies ONLY WHENREQUESTED BY AN EMERGENCY SERVICE AGENCY OR THE SUFFOLK POLICE DEPARTMENT. Utilize 911only in life threatening emergencies or for emergency Fire and Rescue services.If you need help, but it’s not an emergency, please contact the PoliceNon-Emergency Number at 757-923-2350 option: 0.
For a resident this can be quite annoying, but unfortunatelyit cannot be helped. The snow must, at minimum, be removed from the traveledportion of the road but our plow drivers are requested to plow curb to curbwhere possible. When the City receives a heavy snowfall, if possible, do notshovel your driveway until after the plow has gone by. If you must shovel donot throw the snow out onto the roadway as you may create a hazard for anothervehicle, and if an accident were to occur you might be held liable.
The Public Works Department spends anywhere from $500,000 to$750,000 per year. In 2017 weexperienced only 1 storm and the Roadway Division spent $579,932.00. We usedover 4,782 tons of de-icing materials and applied 19,000 gallons of liquidanti-icing materials.
If you are interested in becoming a state licensed Child Care Provider you may contact the State Voluntarily Registered Consultant, Cynthia Carneal Heflin at 804-726-7140 or via e-mail at Cynthia.Carneal@dss.virginia.gov if you are interested in becoming voluntarily registered. These avenues offer the provider the opportunity to participate in the USDA food program which offers reimbursement for the food provided to the children in care and will also get the provider’s name on the State Social Services website as a provider. You may also visit the Virginia Department of Social Services Licensing website or The Planning Council’s website.
Additionally, if you are interested in becoming an approved vendor of subsidized childcare you may submit an
No. Telephone applications are not accepted for any components of the EAP. Customers may apply for the EAP in a variety of methods Chapter A, page 5: - At the local department of social services in their locality - Customers may request an application be faxed or sent to them through the mail. - Customers may return applications via fax, mail or drop off - Through the customer service portal on the internet on the
Eligibility for the program is based on a combination of age and/or disability, income, and total assets of the homeowner(s). If eligible, the exemption/reduction would apply to the following tax year. The Department of Social Services determines eligibility only and will notify customers via mail of the eligibility decision. All questions related to payment timeframes, retroactive reimbursements, mortgage company billing, etc. should be referred to the Treasurer's Office at (757) 514-4275.
To qualify for the 2021/2022 tax year: - The applicant must be at least sixty-five (65) years of age as of June 30th of the prior tax year or permanently and totally disabled. - The total combined gross household income of the homeowner, spouse, and all of the owner’s relatives residing in the dwelling, excluding the first $10,000 of income of the owner’s relatives other than the spouse, shall not exceed a total of $63,855. A total of $7,500 is excluded from the income of a homeowner who is permanently and totally disabled. Income from any other person(s) living in the home, who is not related to the owner(s), is not considered. - The net combined financial worth, including equitable interests as of December 31st of the preceding calendar year, of the owners and the spouse of any owner, excluding the value of the dwelling and the land, not exceeding ten acres upon which it is situated, shall not exceed $286,190.
Appointments are not necessary to apply for this program. An application must be filed with the Suffolk Department of Social Services between January 1st and June 30th preceding the tax year for which relief is sought. Applications may be e-mailed, faxed, or mailed. You may also pick up an application at the Department of Social Services office located at 135 Hall Avenue.Further information and required documents can be obtained by calling 757-514-4870 or 757-514-4222. Please note: The Tax Relief application only applies to Real Estate taxes and does not impact personal property or income taxes.
The Tax Exemption is limited to the median value of single family residential property. Therefore, the exemption is capped at this figure or the assessed value, whichever is less. The Tax Relief Levels for Tax Year 2021/2022 are as followed:
$0 - $48,831 100%
$48,832 - $56,343 50%
$56,344 - $63,855 25%
$63,855 - MAXIMUM INCOME LIMIT
$286,190 - FINANCIAL WORTH LIMIT
$249,100 - CAP - Single Family Median Value
To qualify: - The applicant must be at least 65 years of age as of June 30th or permanently and totally disabled. - The Total Combined Gross Household Income of the homeowner, spouse, and all of the owner’s relatives residing in the dwelling, excluding the first $10,000 of income of the owner’s relatives other than the spouse, shall not exceed a total of $62,043. A total of $10,000 is excluded from the income of a homeowner who is permanently and totally disabled. Income from any other person(s) living in the home, who is not related to the owner(s), is not considered. - The Net Combined Financial Worth, including equitable interests as of December 31st of the preceding calendar year, of the owners and the spouse of any owner, excluding the value of the dwelling and the land, not exceeding ten acres upon which it is situated, shall not exceed $278,068.
If you have moved within Virginia or changed your name, notify the Office of Voter Registration of your new address or new name, in writing. Or, stop by the Office of Voter Registration or any registration site and complete a new application form. Once you complete the new application, or the registrar receives notice of your address or name change, you will be sent a new registration notification letter with your new polling place information.
If you have moved outside of Virginia, you are no longer eligible to vote in Virginia. You must register to vote in your new state.
After you register to vote, the registrar will send you a voter notification letter. The letter will tell you the name of your precinct and the address of your polling place. You must vote in the precinct where you live.
Yes, you will need to provide an acceptable proof of identification. Click here to view a list of acceptable forms of ID.
The Democratic and Republican parties can choose their candidates for the November general elections by either a primary or a party meeting, sometimes also called a canvas or caucus. If the party chooses a primary, it will be held on the third Tuesday in June. In Presidential Election years, party primaries for the office of President may be held on the second Tuesday in March.
Learn how you can receive a ballot by mail by clicking here.
Your ballot envelope will contain ballot instructions, a sealed envelope containing the actual ballot, an envelope in which the ballot will be sealed after you mark your vote, and a pre-addressed envelope to return the marked ballot to us.
You must open the sealed ballot envelope and mark your ballot in the presence of a witness. After you have voted the ballot, place the ballot in the Marked Ballot envelope (Envelope B), and seal the envelope. Complete the oath or affirmation information printed on Envelope B, and both you and your witness must sign the envelope. Place the Envelope B in the pre-addressed postage paid return envelope and mail your ballot via the United States Postal Service or express mail or commercial courier at your expense.
Absentee and Early Voting
Early Voting In-Person
You can vote early at your local registrar’s office beginning 45 days before Election Day and ending the Saturday before Election Day. Before visiting your local registrar’s office, you may wish to check your registration status or call your registrar’s office. You can find your registrar’s phone number here. To vote early in-person, take do the following:
Applying to Vote Absentee By Mail
After applying, you can check to see if your absentee application was received, and whether your ballot was sent and received by going to our Citizen Portal.
You Can Also Submit Your "Vote By Mail" Application Form By Mail, Fax, Or Email
If It Is Your First Time Voting In Your County Or City
In state and local elections, some first-time voters cannot vote absentee by mail. If you registered tovote by mailing in your voter registration application, and it is your first time voting in your locality,you cannot vote by mail in a state or local election unless you meet one of the following conditions:
Check with your local General Registrar to confirm your eligibility to vote absentee by mail. Special federal ID requirements apply to certain first-time voters.
** Special Federal ID Requirements For Certain First Time Absentee By Mail Voters
For persons who registered to vote in Virginia by mail, federal law requires them to show identification (ID) when voting for the first time in a federal election if they did not send a copy of one of these IDs with their voter registration applications. Recent legislation has eliminated the differences in acceptable identification for in-person voting. Therefore, the special federal ID requirements only apply to certain absentee voters by mail who will be notified by a notice explaining the requirements sent with their absentee ballot. Voters who receive a notice about this special requirements need to include a copy of any of the following types of ID with the voted ballot:
If the voter returns an absentee ballot by mail without a copy of one of these forms of ID, the absentee ballot will be treated as a provisional ballot and counted only if the voter provides a copy of ID to the electoral board by the deadline applicable to all voters.
There are two basic types of emergency absentee voting with different procedures for each. You can print a copy of the emergency absentee ballot application using the link here:
You may cast an emergency absentee ballot if one of the folling situations applies to you:
You should contact the zoning division at 757-514-4161.