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1. Which Broadband Project does my address fall under?

You can follow the links to the three initiatives and check your address against the maps. Timelines will be updated regularly, once that information has been disclosed to the City. 

 

Rural Digital Opportunity Fund (RDOF)

Virginia Telecommunication Initiative (VATI)

CARES ACT - Suffolk - Charter Residential Passings

Please contact Senior Administrative Analyst Randah Gaitan with the City Manager’s Office with additional questions at 757-514-4013.

2. When will construction begin on these Broadband Projects?

CARES Project – Construction is projected to be completed by December 17, 2021 and it is expected that citizens will be able to obtain Charter/Spectrum’s services by December 31, 2021.  

RDOF Project – Construction is projected to begin in January 2022. There is currently no project conclusion date, but as information is provided to the City, it will be updated here. 

VATI Project – The City of Suffolk, along with the Isle of Wight County and Southampton County, were awarded the VATI Grant on Monday, December 13, 2021.  The City and partners will begin communications with entities to determine a projected date for construction to begin. The City will update this page with more information as it is made available.  

Please contact Senior Administrative Analyst Randah Gaitan with the City Manager’s Office with additional questions at 757-514-4013.

3. How can I stay informed if I don’t have access to Charter/Spectrum services?

You can stream all public meetings held by the City on the City’s website or on the City’s YouTube Channel by following these two links: 

 

City of Suffolk Streaming Media Archive

City of Suffolk YouTube Channel

Please contact Senior Administrative Analyst Randah Gaitan with the City Manager’s Office with additional questions at 757-514-4013.

4. Do I have to subscribe to Charter Communications/Spectrum services once my residence/business is connected?

No, you do not have to subscribe to Charter/Spectrum’s services. It is recommended that you allow your residence to be connected, as there may be future issues associated with obtaining service at a later date should you change your mind, sell your home, etc.  

5. Am I eligible for connection if my residence is far from the roadway?

The City is working closely with Charter/Spectrum to make accommodations for residences that are a distance from the paved roadway.  The VATI grant and RDOF fund allot for a certain number of feet from the roadway, which will be disclosed upon determination.  

 

 Please contact Senior Administrative Analyst Randah Gaitan with the City Manager’s Office with additional questions at 757-514-4013.

6. Is there financial assistance available if I can’t afford Broadband services?

Yes, Spectrum/Charter has a program offered called “Spectrum Assist” and the Emergency Broadband Benefit Program is available through the Federal Communications Commission.  Follow the links below to verify if your household is qualified.    

Spectrum Assist

USAC Emergency Broadband Benefit Program

Please contact Senior Administrative Analyst Randah Gaitan with the City Manager’s Office with additional questions at 757-514-4013.