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Categories
All Categories
Broadband Initiatives
Budget & Strategic Planning
Building in the Chesapeake Bay Preservation Area
Chesapeake Bay Preservation Area Septic Tank Pump Out Program - General
Chesapeake Bay Preservation Area Septic Tank Pump Out Program - Inspections
Commonwealth's Attorney's Office
Community Development Division
Domestic Violence - Cycles of Violence
Fleet Management
Historic Overlay District
Housing / Property Maintenance
Media & Community Relations
Parks & Recreation - Athletics
Parks & Recreation - Entertainer and Vendor Information
Planning Division
Police
Police - Driving Under the Influence
Police - Gangs
Police - Neighborhood Safety
Police - Traffic Crashes
Police - Traffic Enforcement
Public Utilities
Purchasing Division
Real Estate Assessor
Shelter in Place
Sheriff's Office
Snow Removal
Social Services - Adult Protective Services
Social Services - Adult Services
Social Services - Child Care Services
Social Services - Child Protective Services
Social Services - Community Corrections Program
Social Services - Energy Assistance
Social Services - Medicaid
Social Services - Supplemental Nutrition Assistance Program (SNAP)
Social Services - Tax Relief Program
State Income Tax
Stormwater Management
Tax Relief for Seniors, the Disabled and Veterans
Traffic Engineering
Treasurer - Licenses, Tags, & Tickets
Treasurer - Payments, Rentals, & Unclaimed Money
Treasurer - Taxes
Vehicle Decal Changes
Voter Registrar
Zoning Administration
Zoning Permits - Business License
Zoning Permits - Home Occupations
Zoning Permits - Temporary Structures
How do I make a water and/or sanitary sewer system line extension request?
Citizens may contact the Engineering Division at 757-514-7000, extension 3 if they have questions regarding the extension of water or sewer service to their neighborhood.
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Public Utilities
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1.
How do I apply for water and/or sanitary sewer services?
New or existing residents should contact the department's Customer Service Division at 757-514-7000 when applying for service. Renters will need to bring their lease and a picture identification into the Customer Service office.
Also, if the property is located within the Conservation District renters need to ensure that a valid Rental Certificate of Occupancy is on file with the City of Suffolk. This document can be obtained from the property's owner or landlord. For a listing of all properties located in the Conservation District, reference the
Rental Certificate of Occupancy List (PDF).
2.
How do I make water and/or sanitary sewer account inquiries?
Service bills inquiries (service transfer, termination, bill adjustments, delinquent payments, etc.) should contact the Customer Service Division at 757-514-7000.
3.
How do I report sewer backups, overflows, or water leaks?
Citizens should contact the Customer Service Division at 757-514-7000 to report any sewer or water system problems including backups, overflows, or leaks.
4.
How do I check the availability of water and/or sanitary sewer mains?
Developers, real estate agents, insurance providers, and property owners can contact the Department of Public Utilities concerning the availability of the City's utility systems. Inquiries of this nature may be directed to the Engineering Division at 757-514-7000, extension 3.
5.
How do I obtain a water quality analysis on my private well?
Well owners often have questions concerning the water quality of their privately owned well. The Department of Public Utilities' Water Quality Laboratory is certified to perform bacteriological and chemical testing on drinking water. Please contact the laboratory at 757-514-7040 for more information.
6.
How do I make a water and/or sanitary sewer system line extension request?
Citizens may contact the Engineering Division at 757-514-7000, extension 3 if they have questions regarding the extension of water or sewer service to their neighborhood.
7.
How do I check the status of development plan reviews?
The Engineering Division is tasked with reviewing all development plans. Please contact them with all questions that pertain to the status of plan reviews at 757-514-7000, extension 3.
8.
How do I check the status of Capital Improvement Projects?
The Engineering Division is responsible for managing Capital Improvement Projects. Any inquiries concerning ongoing capital projects, petition processes, schedules, construction complaints, and construction bid results may contact them at 757-514-7000, extension 3.
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