Eligibility for the program is based on a combination of age and/or disability, income, and total assets of the homeowner(s). If eligible, the exemption/reduction would apply to the following tax year. The Department of Social Services determines eligibility only and will notify customers via mail of the eligibility decision. All questions related to payment timeframes, retroactive reimbursements, mortgage company billing, etc. should be referred to the Treasurer's Office at (757) 514-4275.